Alienware Reviews

My first real gaming PC came from Alienware and the price was fair for the speccs and assembly. Nowadays you can get cheaper, better products.

Truly cheap hardware (in the quality sense, not the price tag) which broke after a few weeks, was not replaceable under their "warranty" (term used loosely) and became completely unusable after a single year of use. Pure crap. Avoid.

Alienware used to sell some insane machines for great prices, but nowadays it's not only cheaper but also better to build a pc on your own. Such a shame.

My favourite company for gaming stuff, I have gaming laptop, headset and now I bought a monitor, very good quality, i'm very satisfied.

I have purchased an Alienware M17, while in warranty besides the fact that the customer support premium service is a complete lie, it took over one month to get another GPU shipped, each time. The GPU of my laptop was replaced 3 times so far, and according to their marketing if you have 3 major components replaced you are eligible for a replacement, well that's a lie as well. After the expiry of the extended premium warranty which by the way nothing is premium apparently but anyway, the GPU guess what? It broke again... So I took it back to the official service as always of course, since July 2020 my laptop has been with them until December 2020 when I decide to ship it to a dell authorized service in Switzerland, it's been there since January 2021, still no answer from them if they can fix it anymore. Well overall experience I would say it is a garbage product, overpriced and actually worthless since a 4000$ laptop isn't actually even starting up anymore. I have 15 year old laptops that actually still work, so overall, marketing lies, garbage products, garbage service and also garbage support, what can I say, I am very disappointed and after this whole experience I am pretty sure I will never ever buy any Alienware products and that I might reconsider in the future on all Dell products, too bad because it was a company I actually trusted, misplaced trust apparently. Keep away from it is my advice is stay away and just look for better options that are actually less expensive and better performing.

Got a discount and great treament. Best computer I ever had

While alienware delivers some great speccs, it's quite pricy for what it offers and most of the time you're better off assembling your pc by yourself.

I've had more problems with my two day old brand new Alienware Aurora R11 Computer from Dell then I've ever had with every other computer I've ever touched in 30 years. This thing is absolutely horrible. Runs slower then my 2011 desktop that got dropped down a set of stairs when I moved, and The R11 cost 4 times as much.

Great product have been using it for many years. If you have to buy a pc or want to buy a pc. I suggest you be generous and go with alienware. I have been using the same pc for 4 years and it still keeps up. This laptop even supports 5g, at a very high speed. I did not even have to add a dongle. The only reason I gave it 4 out 5 stars, is the service part. Having to pay such a high fee after the first year for support is a bit harsh.

Alienware charges way too much for pre-assembled systems and laptops with speccs that aren't up to market standards. Paying too much for only a brand is pretty terrible.

Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

If you're going to fork out thousands for a piece of equipment, you expect it to be top tier. Sadly, Alienware has kinda lost track of what that means.